How has Fyndiq evolved its customer experience, what challenges were Fyndiq facing prior Reclaimit and how did integrating Reclaimit change their ways of working? Let’s deep dive in this success saga!
Fyndiq has been with us since September 2020 and much has happened since. Fyndiq’s Head of Customer Relations Christopher Rehn, shares how he evaluates the success of their experience with Reclaimit.
“During 2020, Fyndiq moved from a rudimentary automation setup where, depending on the cost of an item, our customers were refunded without returning an item. This flow was wholly unfair to our merchants whilst at the same time providing an impersonal customer experience, albeit at a low cost.
With Reclaimit, we have been able to “outsource” our ticket handling to the sellers on our platform, providing our customers with fair product-tailored solutions and our sellers with the fairness and flexibility to handle product returns as desired”