What is the impact of product returns on modern eCommerce businesses?

Returns are the ugly underbelly of eCommerce rapidly cutting profit margins and conversion rates. In recent years, online stores are seeing increased product returns. For example, in the United States alone, Statista forecasts that by the end of 2020, product returns will reach 3.5 trillion kroner, a 75% increase in the last four years. Mind you, that this figure doesn’t account for inventory losses and restocking expenses.