Our blog

2020-12-03

How to detect and handle return frauds

One of the main challenges facing eCommerce retailers today is return fraud. Perpetrators of return fraud continue to come up with new and innovative ways while retailers are always trying to catch up. A simple search on the web generates detailed tutorials on how to go about keeping what you ordered and still get a refund.

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2020-12-03

Managing eCommerce returns during the COVID pandemic

The COVID pandemic has strangely held unprecedented implications on eCommerce. To this end, stores with an online presence have performed better compared to their peers that are limited to a physical location. Based on a report made by Adobe, it could have at least taken 4 to 6 years to get to the levels of growth eCommerce witnessed as of May 2020. The surge in sales that was experienced as a result of COVID-19 is only observed during the holiday season. Adobe suggests that the BOPIS (buy online, pick up in-store) and high online purchasing trends may be the new norm even after the pandemic.

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