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Maximise profits with returns optimization

Gain data-driven insights to lead profitable growth, enhance process efficiency and expand into new markets.

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Retain more customers 

According to our Novus report 'State of Returns', 3 out of 4 consumers abandon a retailer after dissatisfaction with their latest return.

Just a single mistake in the return process can lead to permanently losing a customer, and since acquiring a new customer can cost five times more than retaining an existing one, it significantly impacts profitability.

With hassle-free returns, exchanges, and claims, you can turn the post-purchase process into a revenue driver that boosts customer loyalty instead of being a cost centre.

Three of of four

Elevate, optimise and expand

C-level - boost profits with seamless automation

Empower your teams

Empower your teams with streamlined processes and cutting-edge technologies, unlocking new levels of efficiency across your operations.

C-level - boost profits with seamless automation

Optimise inventory

Efficiently prioritise end-of-season products, ensuring timely delivery to customers, avoiding extended storage periods, and maximising sales opportunities.

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Make smarter decisions

Gain actionable consumer and product-level insights to update product descriptions and minimise return rates.

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Turn returns into resell

Turn returns into resale opportunities by integrating circular business models into a unified solution for manufacturers, workshops, stores, and recycling partners. Utilize marketplaces or second-hand platforms to facilitate the resale of returned items, promoting sustainability and reducing waste.

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Grow your business

Returns can hurt your profits and customer lifetime value. With returns data, you'll understand how returns impact your bottom line and how to improve to maximise growth. 

Easily expand with a tailored solution that fits all your markets, channels, platforms, and carriers.

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85% efficiency improvement for Cervera 

With Reclaimit, Cervera achieves an 85% efficiency boost and elevates customer satisfaction through expedited case handling, resulting in a perception of heightened professionalism by customers.

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Designed for enhanced teamwork

  • For Managers & Executives
  • For CS teams
  • For Logistics & Operations
  • For Tech departments

For Managers & Executives

Values - customer centric

Transform dissatisfied customers into loyal returning customers with better post-purchase experiences.

With returns data on customer and product levels, you'll understand how returns impact your bottom line and how to improve to maximise business growth. By segmenting customers you can efficiently drive targeted marketing, sales growth, and retention strategies.

For CS teams

Customer-Service

Reclaim valuable time from CS teams by cutting 90% of manual customer support tasks with cost-saving automation.

Streamline returns, cut costs, and amplify CS team impact with rule-based automation, minimising calls, emails, and manual workloads for enhanced focus on high-value tasks.

For Logistics & Operations

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Optimise logistics and gain total control with real-time insights for precise order forecasts and efficient inventory. 

Track product status throughout the return cycle, from shipping and warehouse processing to restocking. Minimise lead times for faster returns and improved operational efficiency, ultimately boosting sales.

For Tech departments

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Empower Tech with streamlined workflows, robust data security, quick onboarding, pre-built integrations and more for precise control. Make life easier. 

Values - customer centric