Retain revenue and boost customer loyalty with seamless automation
Sometimes, things go wrong …
Today, 20-30% of all online purchases are returned. Say goodbye to manual challenges, revenue loss, and customer dissatisfaction!
With our branded digital return portal, customers can easily register returns, exchanges, and claims while you receive data-driven return insights on customer and product levels to reduce returns and boost sales.
Monitor the status of each product across the entire return life cycle, from shipping and warehouse processing to restocking.
Reclaimit offers a flexible and effective solution that enhances customer loyalty while contributing to more sustainable commerce through circular shopping and sustainable returns.
Automated returns management
Empower consumers to effortlessly return, exchange, or claim products with a few clicks using our branded digital return portal, featuring 24/7 self-service accessibility.
Craft a seamless post-purchase journey that transforms disappointing purchases into loyal, repeat customers.
Implement retention strategies, including vouchers and exchanges, to safeguard your revenue. Re-convert up to 30% of returns into exchanges.
Save time by automating the entire process. Minimise claims through proactive claims management with recommended solutions based on previous claim reasons.
Keep your customers in the loop with case tracking and real-time consumer updates to boost customer loyalty. Use branded emails for a seamless experience.
Experience flexible and effortless omnichannel returns – online, in-store, and on various marketplaces.
Enjoy benefits such as
Eliminate 90% of the previous manual workload from customer support.
Gain data-driven return insights on customer and product levels to make informed decisions to elevate your business.
Encourage exchanges and voucher alternatives to boost your bottom line.
Turn unhappy customers into loyal fans
Provide an exceptional post-purchase experience that keeps your customers coming back.
Sustainable printerless returns
Enhance tracking efficiency and minimise paper waste with QR code-generated shipping labels.
Total control and transparency
- Return policy adaptability
- Automated refunds
- Customer segmentation
- Automated return freight booking
- Multi-shipment and warehouse routing rules
Automate manual tasks, streamline returns, minimise customer service calls, improve processing time, and enable customer support teams to concentrate on higher-value activities.
Make smarter decisions
Empower efficient decision-making through advanced insights and drive positive transformations in your commerce operations.
- Data-driven return insights on customer and product levels
- Operational data for logistics improvement
- Return data insights and report export
The cooperation with Reclaimit to implement a digital solution for post-purchase processes has worked very well. As we build long-term relationships with partners that we believe in, the choice of Reclaimit has been confirmed many times.
Reclaimit has exceeded our expectations from the very first moment. The onboarding process was straightforward and well-structured and created an immediate sense of trust. The solution-oriented approach that permeated every step of the process made us feel well taken care of from day one.
Our customer service is thrilled to have new tools that enable us to assist our customers faster and more efficiently. Gone are the days of long response times and intermediaries. We can now handle cases more efficiently, allowing our customer service team to focus on delivering a truly world-class service.
Our internal KPIs have improved regarding the time to process a return in the warehouse and the overall workload for our customer service. A significant portion of all returns is handled automatically by the customer, after a return expert approves the returned product.