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Boost profits with seamless automation

Enhance efficiency, cut operational costs, and retain revenue in the return process through automated workflows.
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How returns affect your profitability 

According to our Novus report “State of Returns and Circular Shopping 2024,” 3 out of 4 consumers abandon a retailer after dissatisfaction with their latest return. This means that just one mistake in the return process can result in losing a customer forever.
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Increased efficiency for CS teams

Save time and money by eliminating 90% of previous manual customer support tasks with cost-saving automation. With a user-friendly tool, you can customize the entire post-purchase process to your needs using automated workflows.

  • Real-time tracking & updates
  • Automated express refunds
  • Automated freight bookings
  • Proactive claims management
  • Cross-border returns 
  • B2B returns
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Increase re-conversions

Retain up to 30% of revenue through seamless reconversion strategies.

  • Instant exchanges 
  • Vouchers with incentive for future purchases.
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Optimized reverse logistics 

Our system ensures every return finds the most cost-effective route by automatically adjusting based on product type and handling needs. With automated workflows, multi-location functionality, and real-time insights, you can easily manage returns across multiple shipments and warehouses with full control at every step. The result? Faster processing, lower costs, and happier customers—all through an optimized return process.

  • Smart routing rules
  • Multi-location and multi-shipment flexibility
  • Operational real-time insights
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Make smarter decisions

With data-driven insights, you better understand how the post-purchase customer journey impacts the bottom line and what improvements can be made to reduce “unnecessary returns” and maximize business growth.

  • Data-driven return insights at the customer and product level
  • Warranty analytics for enhanced product strategy
  • Effortlessly connect data to BI tools
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85% efficiency improvement and enhanced customer loyalty 

With Reclaimit, Cervera achieves an 85% efficiency boost and elevates customer satisfaction through expedited case handling, resulting in a perception of heightened professionalism by customers.
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