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Boost profits with seamless automation

Enhance efficiency, cut operational costs, and retain revenue in the return process through automated workflows.
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How returns affect your profitability 

According to our Novus report “State of Returns and Circular Shopping 2024,” 3 out of 4 consumers abandon a retailer after dissatisfaction with their latest return. This means that just one mistake in the return process can result in losing a customer forever.
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Increased efficiency for CS teams

Save time and money by eliminating 90% of previous manual customer support tasks with cost-saving automation. With a user-friendly tool, you can customize the entire post-purchase process to your needs using automated workflows.

  • Real-time tracking & updates
  • Automated express refunds
  • Automated freight bookings
  • Proactive claims management
  • Cross-border returns 
  • B2B returns
CS-Teams

Increase re-conversions

Retain up to 30% of revenue through seamless reconversion strategies.

  • Instant exchanges 
  • Vouchers with incentive for future purchases.
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Efficient reverse logistics 

Streamline returns with automated workflows and smart routing rules. Easily manage multi-shipment and warehouse operations, ensuring each return is directed to the most cost-effective location. With real-time operational insights, you can oversee everything from shipping to restocking, reducing lead times, lowering costs, and enhancing customer satisfaction through faster, more efficient reverse logistics. 

  • Automated and customized routing rules 
  • Multi-shipment and warehouse management
  • Operational real-time insights 
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Make smarter decisions

With data-driven insights, you better understand how the post-purchase customer journey impacts the bottom line and what improvements can be made to reduce “unnecessary returns” and maximize business growth.

  • Data-driven return insights at the customer and product level
  • Warranty analytics for enhanced product strategy
  • Effortlessly connect data to BI tools
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85% efficiency improvement and enhanced customer loyalty 

With Reclaimit, Cervera achieves an 85% efficiency boost and elevates customer satisfaction through expedited case handling, resulting in a perception of heightened professionalism by customers.
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