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Streamline your supplier claims

Reclaimit is a Nordic SaaS provider specializing in post-purchase management.  Retain revenue and boost customer loyalty with hassle-free digital returns, exchanges and claims. 

Gain unparalleled control over your claims and minimize unnecessary write-offs with automated case management.
R-mark Reclaim
We needed an easier way to handle claims. Reclaimit provided a simple system for our claims and spare parts requests. The onboarding went very smoothly and I got fast and clear response on my questions.
Marit Eck
Head of Claims, Coop Norway
Our customer service is thrilled to have new tools that enable us to assist our customers faster and more efficiently. Gone are the days of long response times and intermediaries. We can now handle cases more efficiently, allowing our customer service team to focus on delivering a truly world-class service.
Alexandra Persson
E-Commerce & Customer Service Manager
Our internal KPIs have improved regarding the time to process a return in the warehouse and the overall workload for our customer service. A significant portion of all returns is handled automatically by the customer, after a return expert approves the returned product.
Louise Kvist
CEO Assistant and Head of Customer Service

Your claims challenges

 

Managing claims is often more complex than it ought to be. Are your headaches any of these?

  • Manual, time-consuming processes
  • Poor visibility
  • Disputed or lost credits
  • Inconsistent workflows
  • Mounting write-offs
  • Frustrated teams and suppliers
  • Data that goes nowhere
  • Lack of insight for supplier negotiations

 


Our solution: Reclaimit Reclaim
claims headaches

With Reclaimit Reclaim you get

Real-time visibility

View new claims, follow approvals, rejections and essential information in one dashboard.

Actionable insights

Get supplier- and product-level data to identify which partners, SKUs or batches are driving cost. Turn claim data into reliable insights.

Adaptive terms

Our platform flexes to your terms and SLAs so each claim moves at the right speed and under the right process. The suppliers can set terms for what mandatory data they require.

Minimize write-offs

Quickly recover costs for defective or missing products through efficient supplier claims management. Automatically match supplier credit-notes.

Simplified claim workflows

Submit, process, match credit-notes and track everything from one central platform. Automatic email notifications triggered by status changes and reminders.

NetOnNet: Seamless After-sales with Reclaimit 

NetOnNet, the leading Swedish electronics retailer, partnered with Reclaimit to modernize and streamline its after-sales service. The collaboration aimed to digitize manual processes, improve efficiency and enhance the customer experience both online and in stores.

  • Seamless integration with ERP and POS systems
  • Centralized and transparent case management
  • Easier product returns and repairs, online & in-store
  • Reduced workload for customer service and store teams
  • Intuitive interface for faster issue resolution
  • Ongoing collaboration with continuous optimization
There has been clear project management at all levels and throughout the entire project, says Safet Sofic, After Sales Manager. 
Case NetonNet

A comprehensive package

With Reclaimit Reclaim, it's easy for you to submit a claim/RMA against suppliers for products that are not eligible for warranty repairs.
Suppliers can efficiently process, approve, reject, or request additional information.

But we are not only offering a solution, we offer a partnership. At Reclaimit, our purpose is to transform commerce towards a sustainable and profitable future. We are committed to help you grow sustainably and build stronger customer loyalty through smart circular solutions.

Our values are customer-centricity, innovation and sustainability. They guide everything we do. Together with you, we transform returns into revenue while reducing environmental impact.

Reclaimit-wheel

Frequently asked questions

What is supplier claims management?

Supplier claims management (also called recourse management) is the process of claiming compensation from suppliers when products are faulty, damaged or wrongly delivered. Without a system, these claims are handled in spreadsheets and email, and money is regularly lost as write-offs. Reclaimit Reclaim digitizes and automates the entire supplier claims process.

How does Reclaimit Reclaim reduce write-offs?

Reclaim gives you a structured case for every faulty product, tracks deadlines and supplier responses, and makes sure no claim is forgotten. With full visibility over open cases and outcomes, retailers recover compensation that would otherwise be written off.

What is the difference between customer claims and supplier claims?

A customer claim is when a consumer reports a faulty product to the retailer. A supplier claim is the next step: the retailer claims compensation from the supplier or manufacturer for that fault. Reclaimit handles both, so the cost of a defect can be passed back through the chain instead of staying with the retailer.

Can Reclaim handle spare parts requests?

Yes. Reclaim supports spare parts requests as part of the claims flow, so customer service can order the right part from the supplier directly in the same system.

Does Reclaim work with our ERP?

Reclaim integrates with common ERP systems so that product, order and supplier data flows automatically into each case. See our ERP integrations page or contact us about your specific system.

Who is Reclaimit Reclaim for?

Reclaim is built for retailers, e-commerce companies and chains that buy from many suppliers and need control over claims, recourse and write-offs. Typical users are after sales managers, claims teams and customer service.