Streamline your supplier claims

Reclaimit is a Nordic SaaS provider specializing in post-purchase management. Retain revenue and boost customer loyalty with hassle-free digital returns, exchanges and claims.

Gain unparalleled control over your claims and minimize unnecessary write-offs with automated case management.

We needed an easier way to handle claims. Reclaimit provided a simple system for our claims and spare parts requests. The onboarding went very smoothly and I got fast and clear response on my questions.

Our customer service is thrilled to have new tools that enable us to assist our customers faster and more efficiently. Gone are the days of long response times and intermediaries. We can now handle cases more efficiently, allowing our customer service team to focus on delivering a truly world-class service.

Our internal KPIs have improved regarding the time to process a return in the warehouse and the overall workload for our customer service. A significant portion of all returns is handled automatically by the customer, after a return expert approves the returned product.

Your claims challenges

Managing claims is often more complex than it ought to be. Are your headaches any of these?

Manual, time-consuming processes
Poor visibility
Disputed or lost credits
Inconsistent workflows
Mounting write-offs
Frustrated teams and suppliers
Data that goes nowhere
Lack of insight for supplier negotiations

Our solution: Reclaimit Reclaim

With Reclaimit Reclaim you get

Real-time visibility

View new claims, follow approvals, rejections and essential information in one dashboard.

Actionable insights

Get supplier- and product-level data to identify which partners, SKUs or batches are driving cost. Turn claim data into reliable insights.

Adaptive terms

Our platform flexes to your terms and SLAs so each claim moves at the right speed and under the right process. The suppliers can set terms for what mandatory data they require.

Minimize write-offs

Quickly recover costs for defective or missing products through efficient supplier claims management. Automatically match supplier credit-notes.

Simplified claim workflows

Submit, process, match credit-notes and track everything from one central platform. Automatic email notifications triggered by status changes and reminders.

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NetOnNet: Seamless After-sales with Reclaimit

NetOnNet, the leading Swedish electronics retailer, partnered with Reclaimit to modernize and streamline its after-sales service. The collaboration aimed to digitize manual processes, improve efficiency and enhance the customer experience both online and in stores.

Seamless integration with ERP and POS systems
Centralized and transparent case management
Easier product returns and repairs, online & in-store
Reduced workload for customer service and store teams
Intuitive interface for faster issue resolution
Ongoing collaboration with continuous optimization

There has been clear project management at all levels and throughout the entire project, says Safet Sofic, After Sales Manager.

Read case

A comprehensive package

With Reclaimit Reclaim, it's easy for you to submit a claim/RMA against suppliers for products that are not eligible for warranty repairs.
Suppliers can efficiently process, approve, reject, or request additional information.

But we are not only offering a solution, we offer a partnership. At Reclaimit, our purpose is to transform commerce towards a sustainable and profitable future. We are committed to help you grow sustainably and build stronger customer loyalty through smart circular solutions.

Our values are customer-centricity, innovation and sustainability. They guide everything we do. Together with you, we transform returns into revenue while reducing environmental impact.