EN
SVTransforming returns into revenue
Empower e-commerce brands and retailers to drive sustainable growth through circular commerce.
Already trusted by industry-leading e-commerce brands and retailers
We take care of the customer journey after a purchase
Experience a unified solution tailored for e-commerce brands and retailers, offering total control and transparency throughout the post-purchase journey. Achieve swift ROI with every return while prioritizing efficiency and sustainability at every stage.
- Digital and automated returns, exchanges and claims
- Sustainable repairs and warranty claims
- Sustainable reuse
- Efficient supplier claims management
We know that one-size-fits-all isn’t true!
That’s why we provide tailored solutions for brands of all sizes.
Any market
We make it easy to scale with a global network of partners.
Any platform
Efficient workflow management with seamless partner integrations.
Any carrier
Connect your carriers to Reclaimit and provide flexible returns with our TA platform.
Any channel
Sustainable returns, just as easy online, in-store, and on various marketplaces.
Turn unhappy customers into loyal fans
Increase customer loyalty with a branded digital return portal on your website where customers can easily register returns, exchanges, and claims or be offered vouchers for their next purchase. With real-time updates throughout the entire return process, faster refunds, and digital QR codes, you make the post-purchase journey as smooth as the purchase journey.
Boost profits with seamless automation
Save time and money by eliminating 90% of previous manual customer support tasks with cost-saving automation. With a user-friendly tool, you can customize the entire post-purchase process to your needs using rule-based workflows.
Promote sustainable circular commerce
Encourage customers to engage in circular shopping to promote sustainability and a circular economy. Instead of discarding products, extend their life cycle through repairs and reuse, minimizing your carbon footprint.
The cooperation with Reclaimit to implement a digital solution for post-purchase processes has worked very well. As we build long-term relationships with partners that we believe in, the choice of Reclaimit has been confirmed many times. Reclaimit contributes with excellent knowledge and has, throughout the project, contributed to a successful go-live. We look forward to continued collaboration to further develop our processes and influence the development of an already good service.
Reclaimit has exceeded our expectations from the very first moment. The onboarding process was straightforward and well structured and created an immediate sense of trust. The solution-oriented approach that permeated every step of the process made us feel well taken care of from day one.
Our customer service is thrilled to have new tools that enable us to assist our customers faster and more efficiently. Gone are the days of long response times and intermediaries. We can now handle cases more efficiently, allowing our customer service team to focus on delivering a truly world-class service.
The move to Reclaimit has allowed us at Fyndiq to reduce our customer service expenses while simultaneously increasing both customer satisfaction and the satisfaction of our sellers. This became possible because we could shift many interactions from our customer service staff to the sellers on our platform.
Our internal KPIs have improved regarding the time to process a return in the warehouse and the overall workload for our customer service. A significant portion of all returns is handled automatically by the customer, after a return expert approves the returned product. This means less stress and significantly less manual workaround returns. This has allowed us to focus more on development to make our processes smoother.
