EN
SVTransforming returns into revenue
Empower e-commerce brands and retailers to drive sustainable growth through circular commerce solutions.
Already trusted by industry-leading e-commerce brands and retailers
Optimize your post-purchase experience
Get a tailored solution that enhances post-purchase experiences for you and your customers, no matter how fast you scale. Partnering with us means fast ROI on every return while ensuring efficiency and sustainability at every stage.
- Automated returns, exchanges, and claims
- Sustainable repairs and warranty management
- Circular recommerce solutions
- Streamlined supplier claims management
We know that one-size-fits-all isn’t true!
That’s why we offer tailored solutions to fit your unique business needs.
Any market
Scale easily with our global partner network
Any platform
Seamless workflow management with prebuilt integrations and Reclaimit API
Any carrier
Connect your carriers and manage flexible returns with our TA platform
Any channel
Omnichannel returns – just as easy online, in-store, or on marketplaces
Turn unhappy customers into loyal fans
Increase customer loyalty with a branded digital return portal on your website where customers can easily register returns, exchanges, and claims or be offered vouchers for their next purchase. With real-time updates throughout the entire return process, faster refunds, and printer-free returns, you make the post-purchase journey as smooth as the purchase journey.
Boost profits with seamless automation
Save time and money by eliminating 90% of previous manual customer support tasks with cost-saving automation. With a user-friendly tool, you can customize the entire post-purchase process to your needs using automated workflows. Retain up to 30% of revenue through express exchanges and vouchers, and route returns to the most cost-effective locations.
Promote sustainable circular commerce
Encourage customers to engage in circular shopping to promote sustainability and a circular economy. Instead of discarding products, extend their life cycle through repairs and reuse, minimizing your carbon footprint.
Platform
Retain revenue and boost customer loyalty with hassle-free digital returns, exchanges, and claims, ensuring a seamless process for you and your customers, no matter how fast you scale.
Extend product life cycles with streamlined and automated repair and warranty process, designed to meet consumer demands and the latest EU regulations.
Grow with circular business models by leveraging trade-in programs and reselling refurbished products in the booming second-hand market.
Gain unparalleled control over your supplier claims and minimize unnecessary write-offs with automated and streamlined case management.
The cooperation with Reclaimit to implement a digital solution for post-purchase processes has worked very well. As we build long-term relationships with partners that we believe in, the choice of Reclaimit has been confirmed many times. Reclaimit contributes with excellent knowledge and has, throughout the project, contributed to a successful go-live. We look forward to continued collaboration to further develop our processes and influence the development of an already good service.
Reclaimit has exceeded our expectations from the very first moment. The onboarding process was straightforward and well structured and created an immediate sense of trust. The solution-oriented approach that permeated every step of the process made us feel well taken care of from day one.
Our customer service is thrilled to have new tools that enable us to assist our customers faster and more efficiently. Gone are the days of long response times and intermediaries. We can now handle cases more efficiently, allowing our customer service team to focus on delivering a truly world-class service.
The move to Reclaimit has allowed us at Fyndiq to reduce our customer service expenses while simultaneously increasing both customer satisfaction and the satisfaction of our sellers. This became possible because we could shift many interactions from our customer service staff to the sellers on our platform.
Our internal KPIs have improved regarding the time to process a return in the warehouse and the overall workload for our customer service. A significant portion of all returns is handled automatically by the customer, after a return expert approves the returned product. This means less stress and significantly less manual workaround returns. This has allowed us to focus more on development to make our processes smoother.
