State of ....

Together with Novus we publish annual reports about consumer behavior and attitudes in three of our core areas: Return, Recommerce and Repair.

Press and questions

Welcome to contact maria.hagman@reclaimit.com with your queries regarding the reports.

Pressmaterial incl all graphs are available here

State of Return 2025

Join our afternoon session to hear the latest findings first- and get inspired on how to take your business one step further.

Novus has surveyed consumers' attitudes and behavior in regards to return. Are return charges effecting consumers behaviour? What does a bad return process do for your brand?

We will present highlights from the report and then enjoy a cold beer and snacks together with you.

10 september
Kl. 1630-1830
Malmö Brewing Co, Bergsgatan 33

State of Recommerce 2025

On our behalf, Novus has surveyed consumers' attitudes and behavior in regards to circularity.
Considering the EU legislation "Right to Repair" and your own company's sustainability goals, this is a report you ought to pay attention to.

How many buy second hand?
What are the attractive goods to buy pre-loved?
What is stopping people from buying more pre-loved?

Released June 2025