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SVState of ....
Together with Novus we publish annual reports about consumer behavior and attitudes in three of our core areas: Return, Recommerce and Repair.
Press and questions
Welcome to contact maria.hagman@reclaimit.com with your queries regarding the reports.
Pressmaterial incl all graphs are available here
State of Returns 2025
Complicated return processes are now cited as the main cause of dissatisfaction by 40% of consumers.
30% of e-commerce customers have at some point been dissatisfied with a return process. When a customer is dissatisfied, as many as 83% never shop with that retailer again. In other words, a single mistake in return handling is often enough to lose the customer.
Also, read about the impact of return fees have had on consumers behaviour.
Gain insights about Swedish consumers attitudes to returns and see how you can turn returns into revenue.
Read our CEOs commentary on the report here.
State of Recommerce 2025
On our behalf, Novus has surveyed consumers' attitudes and behavior in regards to circularity.
Considering the EU legislation "Right to Repair" and your own company's sustainability goals, this is a report you ought to pay attention to.
How many buy second hand?
What are the attractive goods to buy pre-loved?
What is stopping people from buying more pre-loved?
State of Repairs 2024
- So many want to repair compared to replacing.
- The products consumers prefer to repair.
- Higher demands on the possibility of repair.
- Key factors for more repairs.
State of Returns and Circular Shopping 2024
- Most common reason for returns.
- What is the most commonly kept product.
- Number of people dissatisfied with a return.
- Dissatisfaction with return processes.