EN
SVGrow with circular business models
Reclaimit Repair extend product life cycles. With our streamlined, automated repair and warranty processes you can meet consumer demands and the latest EU-regulations.
Your repair headaches
Managing product repairs and warranty cases is often far more complex than it needs to be. Are these your headaches?
- Manual processes
- Fragmented systems and lack of visibility
- Customer dissatisfaction
- Difficult for staff to find correct handling info and long onboarding.
- Handling varies by store or representative.
- Duplicate case entries in external systems
Many returned products are fully functional or easily repairable. But without the right systems in place, they are often written off, creating unnecessary costs and waste.
Our solution: Reclaimit Repair
With Reclaimit Repair you get
Automated processes
Full transparency & control
Enjoy real-time tracking and updates with a streamlined warranty/RMA process.
Flexible omnichannel claims
Greater customer loyalty
Keep your customers in the loop with case tracking and branded real-time consumer updates.
Sustainability fulfilment
Keep your products in circulation longer with repair options that support sustainability.
Increased efficiency with automation
Scandinavian Photo, a leading Nordic retailer in photo, video and audio, wanted to modernize its after-sales processes across markets. With Reclaimit, they replaced fragmented systems for returns, repairs and trade-ins with one unified, automated platform.
- After-sales efficiency increased by 50%
- Support tickets and manual handling were significantly reduced
- Staff onboarding became faster and store employees gained better tools
- Customers now receive real-time updates on repairs and returns
- Circular commerce improved through streamlined repair, refurbish and resale flows.
Reclaimit gives us full control of the customer journey post- purchase. Simple, transparent and sustainable. - Daniel Skaljac-Palm, Technical Manager
A comprehensive package
Reclaimit Repair is a digital platform that helps retailers, brands and service partners manage product repairs and warranty cases in one streamlined system.
Instead of relying on manual processes or scattered tools, it automates the entire journey from when a customer requests a repair.
But we are not only offering a solution, we offer a partnership. At Reclaimit, our purpose is to transform commerce towards a sustainable and profitable future. We are committed to help you grow sustainably and build stronger customer loyalty through smart circular solutions.
Our values are customer-centricity, innovation and sustainability. They guide everything we do. Together with you, we transform returns into revenue while reducing environmental impact.
Inspiration
Read our annual report on Swedish consumers e-commerce habits. What are their attitudes, habits and motivation when it comes to returns, claims and repairs?
The return experience has become a loyalty trigger. Three in ten customers have been dissatisfied at some point and of those, 83% say they never go back to the same retailer. Just one bad experience can cost you a customer forever.
The second-hand market is too valuable to ignore. By embracing recommerce with trade-in programs and repair services, your business can unlock new revenue streams, achieve sustainability goals, retain loyal customers, and stay competitive.