Grow with circular business models

Reclaimit is a Nordic SaaS provider specializing in post-purchase management. Retain revenue and boost customer loyalty with hassle-free digital returns, exchanges and claims.

Reclaimit Repair extend product life cycles. With our streamlined, automated repair and warranty processes you can meet consumer demands and the latest EU-regulations.

The onboarding went very smoothly and I got fast and clear response on my questions. Reclaimit helps us to extend the lifespan of the products and meet requirements for reuse and repairs on products.

Our customer service is thrilled to have new tools that enable us to assist our customers faster and more efficiently. Gone are the days of long response times and intermediaries. We can now handle cases more efficiently, allowing our customer service team to focus on delivering a truly world-class service.

Our internal KPIs have improved regarding the time to process a return in the warehouse and the overall workload for our customer service. A significant portion of all returns is handled automatically by the customer, after a return expert approves the returned product.

Your repair headaches

Managing product repairs and warranty cases is often far more complex than it needs to be. Are these your headaches?

Manual processes
Fragmented systems and lack of visibility
Customer dissatisfaction
Difficult for staff to find correct handling info and long onboarding.
Handling varies by store or representative.
Duplicate case entries in external systems

Many returned products are fully functional or easily repairable. But without the right systems in place, they are often written off, creating unnecessary costs and waste.

Our solution: Reclaimit Repair

With Reclaimit Repair you get

Automated processes

Cut down on manual tasks and boost efficiency with automated repair processes.

Full transparency & control

Enjoy real-time tracking and updates with a streamlined warranty/RMA process.

Flexible omnichannel claims

Allow seamless claims handling regardless of purchase location.

Greater customer loyalty

Keep your customers in the loop with case tracking and branded real-time consumer updates.

Sustainability fulfilment

Keep your products in circulation longer with repair options that support sustainability.

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Increased efficiency with automation

Scandinavian Photo, a leading Nordic retailer in photo, video and audio, wanted to modernize its after-sales processes across markets. With Reclaimit, they replaced fragmented systems for returns, repairs and trade-ins with one unified, automated platform.

After-sales efficiency increased by 50%
Support tickets and manual handling were significantly reduced
Staff onboarding became faster and store employees gained better tools
Customers now receive real-time updates on repairs and returns
Circular commerce improved through streamlined repair, refurbish and resale flows.

Reclaimit gives us full control of the customer journey post- purchase. Simple, transparent and sustainable. - Daniel Skaljac-Palm, Technical Manager

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A comprehensive package

Reclaimit Repair is a digital platform that helps retailers, brands and service partners manage product repairs and warranty cases in one streamlined system.
Instead of relying on manual processes or scattered tools, it automates the entire journey from when a customer requests a repair.

But we are not only offering a solution, we offer a partnership. At Reclaimit, our purpose is to transform commerce towards a sustainable and profitable future. We are committed to help you grow sustainably and build stronger customer loyalty through smart circular solutions.

Our values are customer-centricity, innovation and sustainability. They guide everything we do. Together with you, we transform returns into revenue while reducing environmental impact.

Frequently asked questions

What is warranty and repair management software?

Warranty and repair management software digitizes the process from a customer reporting a fault to the product being repaired, replaced or refunded. It handles warranty checks, repair cases, communication and logistics in one flow. Reclaimit Repair is a Nordic platform for warranty and repair management built for retailers and brands.

How does Reclaimit Repair support EU right-to-repair requirements?

The EU Right to Repair directive requires sellers and manufacturers to offer repair as a realistic alternative to replacement. Reclaimit Repair gives retailers the digital infrastructure to receive, route and track repair cases efficiently, which makes compliance practical instead of a manual burden.

Can customers register repair and warranty cases themselves?

Yes. Customers register their case in a self-service flow, attach photos and information, and follow the status of the repair. This removes back-and-forth email from customer service and gives the customer transparency throughout.

How does repair management extend product life cycles?

When repair is easy for both customer and retailer, more products are repaired instead of discarded. That lowers cost per case, reduces waste and supports circular business models, which is the core of Reclaimit's mission in post-purchase management.

Can Reclaimit Repair route cases to external workshops and service partners?

Yes. Repair cases can be routed to internal teams or external service partners, with status and communication tracked in the same system.

How many workshops does Reclaimit integrate to?

Reclaimit integrates directly into over 200 workshops allowing retailers to repair almost everything.

What is the difference between a warranty repair and a claim?

A warranty repair is when a fault is fixed under the product's warranty or legal guarantee. A claim is the formal complaint about the fault, which can result in repair, replacement or refund. Reclaimit handles the full chain: claim, repair and, where relevant, the supplier claim afterwards.