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Turn unhappy customers into loyal fans

Provide a post-purchase experience that keeps your customers coming back.

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Returns affect your customer loyalty 

According to our Novus report 'State of Returns & Circular Shopping 2024,' 1 in 3 consumers report at some point being dissatisfied with a return experience. This dissatisfaction highly influences their likelihood of shopping with you again. While consumers may not choose a retailer based on the return policy, 3 out of 4 abandon a brand after dissatisfaction with their latest return experience.

Every third dissatisfaction with returns

Boost customer loyalty 

Increase customer loyalty with a branded digital return portal on your website where customers can easily register returns, exchanges, and claims effortlessly, freeing your customers from the hassle of contacting support.

  • Branded digital return portal 
  • Easy exchanges or vouchers 
  • Flexible returns in all channels
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Build trust in the return process 

Keep your customers in the loop with case tracking and branded real-time consumer updates to boost customer loyalty. 

  • Branded emails
  • Real-time notifications
  • Quick refunds
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Sustainable returns with QR codes

QR code-generated shipping labels improve tracking efficiency and reduce paper waste. Customers can also conveniently avoid the hassle of finding a printer.

  • Improve tracking efficiency
  • Printer free returns with QR codes
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Seamless returns in all channels 

Thanks to our TA platform and extensive network of partners, you can offer customers sustainable returns in all channels – just as easily online, in-store, or through marketplaces.

  • Direct integration with carriers
  • Seamless freight bookings
  • Retrieve logistics statuses for shipments
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Customise the return process

With pre-built integrations to your CRM, it’s easy to segment customer data and customise the journey for sustainability and profitability.

  • Create more effective campaigns
  • Offer different return policies to various customer types
  • Take action against 'serial returners'
CRM integrations

92% customer satisfaction for returns 

  • Net promoter score (NPS): +32%
  • Customer satisfaction: +17%
  • Re-conversions: +30%
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