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Turn unhappy customers into loyal fans

Provide a post-purchase experience that keeps your customers coming back.

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Returns affect your customer retention

According to our Novus report “State of Returns and Circular Shopping 2024,” 1 in 3 consumers report being dissatisfied with a return experience at some point. This dissatisfaction highly influences their likelihood of shopping with you again. While consumers may not choose a retailer based on the return policy, 3 out of 4 abandon a brand after dissatisfaction with their latest return experience.
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Boost customer loyalty 

Increase customer loyalty with a branded return portal on your website where customers can easily register returns, exchanges, and claims, freeing your customers from the hassle of contacting support.

  • Branded self-service return portal
  • Easy exchanges & vouchers
  • Flexible returns in any channel
  • Real-time updates (SMS & email) 
  • Quick refunds
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Build trust in the return process 

Keep your customers in the loop with customizable proactive email & sms updates to build trust and loyalty throughout the post-purchase experience.

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Flexible returns, anywhere

Thanks to our TA platform and extensive network of carriers, you can offer customers flexible returns with any carrier, on every market, in any channel—whether online, in-store, or via marketplaces.

  • Automated freight booking
  • Actionable operational data & insights
  • Buy online, return in-store
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Printer-free returns with QR codes

QR code-generated shipping labels improve tracking efficiency and reduce paper waste. Customers can also conveniently avoid the hassle of finding a printer.
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Customize the post-purchase experience

With pre-built integrations to your CRM, it’s easy to segment customer data and tailor return policies based on profitability and return behavior.

  • Create more effective campaigns
  • Offer VIP-customer express refunds and exchanges 
  • Take action against “serial returners”
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92% customer satisfaction for returns 

  • NPS: +32%
  • Customer satisfaction: +17%
  • Re-conversions: +30%
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