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SVTurn unhappy customers into loyal fans
Provide a post-purchase experience that keeps your customers coming back.
Returns affect your customer loyalty
According to our Novus report 'State of Returns & Circular Shopping 2024,' 1 in 3 consumers report being dissatisfied with a return experience at some point. This dissatisfaction highly influences their likelihood of shopping with you again. While consumers may not choose a retailer based on the return policy, 3 out of 4 abandon a brand after dissatisfaction with their latest return experience.
Boost customer loyalty
Increase customer loyalty with a branded digital return portal on your website where customers can easily register returns, exchanges, and claims effortlessly, freeing your customers from the hassle of contacting support.
- Branded digital return portal
- Easy exchanges or vouchers
- Flexible returns in all channels
Build trust in the return process
Keep your customers in the loop with case tracking and branded real-time consumer updates to boost customer loyalty.
- Branded emails
- Real-time notifications
- Quick refunds
Sustainable returns with QR codes
QR code-generated shipping labels improve tracking efficiency and reduce paper waste. Customers can also conveniently avoid the hassle of finding a printer.
- Improve tracking efficiency
- Printer-free returns with QR codes
Seamless returns in all channels
Thanks to our TA platform and extensive network of partners, you can offer customers sustainable returns in all channels – just as easily online, in-store, or through marketplaces.
- Direct integration with carriers
- Seamless freight bookings
- Retrieve logistics statuses for shipments
Customize the return process
With pre-built integrations to your CRM, it’s easy to segment customer data and customize the journey for sustainability and profitability.
- Create more effective campaigns
- Offer different return policies to various customer types
- Take action against 'serial returners'
92% customer satisfaction for returns
- Net promoter score (NPS): +32%
- Customer satisfaction: +17%
- Re-conversions: +30%
