EN
SV92% customer satisfaction for returns
Solution
"With Reclaimit, we have been able to shift case handling to our platform’s sellers, providing our customers with product-specific solutions and our sellers with fair and flexible workflows to manage their returns as they wish."
Results
Reduced costs without affecting customer satisfaction
The transition to Reclaimit has allowed us at Fyndiq to decrease our customer service expenses while increasing both customer and seller satisfaction. This became possible because we could shift many interactions from our customer service personnel to the sellers on our platform.
"By providing a reliable and user-friendly customer experience, we have noticed that customers are more inclined to make a second purchase on Fyndiq if their first purchase leads them to contact our customer service team. This statistic is evidence of the confidence we can provide our customers when something goes wrong with their purchase. "
92% customer satisfaction for returns since moving to Reclaimit
One specific area that has seen increased customer satisfaction is quite significant.
"Before we moved to Reclaimit, our return processes resulted in a satisfied customer in approximately 75% of cases. Since we moved to Reclaimit, more than 9 out of 10 customers have left a positive review after completing a return. One reason for this is the ability to see the cost of return shipping in advance, the low price we can offer for that return shipping, and the ability to track the return on its way back to the seller."