EN
SVCustomized solutions and continuous collaborations
About NetOnNet
Since 1999, NetOnNet has been selling consumer electronics from both its own and well-known brands to consumers and businesses through e-commerce and more than 30 warehouse stores.
Their focus is on simplifying everything they can to offer electronics at lower prices than competitors.
In 2017, NetOnNet identified shortcomings in their workflows and decided to, among other things, change their ERP and POS systems. The manager for Technical Services Thomas Hernelid was tasked with finding a partner who could deliver a tailored solution for the company’s after-sales operations.
Safet Sofic is After Sales Manager and joined NetOnNet 2006. Safet has been involved in implementing Reclaimit.
Goals
Increased digitalization
Improve customer service
Streamline workflows
Centralized information
Collaboration with Reclaimit
From the very first meeting, NetOnNet was impressed by Reclaimit’s expertise and genuine interest in understanding their challenges. It was clear that Reclaimit was committed to building a long-term partnership.
The solutions Repair och Reclaim aligned with NetOnNet’s needs and offered several features that had previously been missing, making it easier for the company to take their next step.
-There has been clear project management at all levels and throughout the entire project. We received great support right after go-live and the collaboration has continued to evolve, says Safet Sofic, After Sales Manager.
NetOnNet think the integration with Reclaimit’s system went smoothly, with minimal disruption to daily operations. Throughout the entire process, from planning to implementation, Reclaimit provided consistent and reliable support. They conducted staff training, enabling employees to quickly get up to speed with the new system and start working efficiently right away.
Solution and Results
Coop’s internal support team no longer receives frequent “How do I make a claim?” inquiries. The Reclaimit system provides clear guidance, making it easier even for new employees to follow procedures and reducing onboarding time.
The stores benefit most from this solution. Customer Service directs customers to the right store, where all claims are processed seamlessly.
- Marit Esk, Head of Claims
✔ Easier process for staff
With Reclaimit’s solution Coop can provide information upfront for the staff about how to make a claim. It means quicker help for the customer standing in front of them in the store.
✔ Improved quality control
Coop now tracks claims more effectively, which helps spot patterns and improve product quality.
✔ Improved customer service
Customers get continuous digital updates which enforces the notion that Coop care for their customers.
✔ Keep sustainability promise
Under the EU’s Right to Repair legislation, retailers must offer repair solutions. Marit emphasizes that sustainability isn’t just about processing returns—it’s about empowering customers to repair products themselves.
Solution and Results
It has worked seamlessly. After go-live, we were really well taken care of - Safet Sofic, After Sales Manager
Clear interface
Improved customer service
Streamlined workflows
Centralized information
Fewer errors and delays thanks to unified communication and data.
Fewer routine questions
Key benefits with Reclaimit
Faster onboarding & smoother workflows
Intuitive interface and seamless integration.
Better customer experience
Clear return processes, online case registration improved service.
Centralized & data-driven
Unified systems reduced errors, simplified communication, and enabled data-driven decisions.
Ongoing partnership
Strong support from Reclaimit and continuous collaboration ensured lasting improvements and scalability.
