The most loyal customers
We ensure that the returns process feels as straightforward as the purchasing experience. This increases the likelihood customers will come back to you. Again and again.
Reclaimit is your one-stop-shop for returns, complaints and claims. We manage all aspects of returns and ensure that you receive payment from your suppliers. With our automated processing, you avoid costly customer management issues and hassle with consignment notes.
Want to know more about why Reclaimit is the best system for retailers looking to grow their customer experience?
Here's how it works
That’s why we create great experiences so that your customers come back and buy again.
Want to know more about why Reclaimit is the best system for retailers looking to growing their customer experience?
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Regardless of whether you conduct sales in Sweden, the rest of the Nordics or worldwide, we take care of your returns from customers, suppliers and retailers. Reclaimit is readily integrated via an API in your ERP system, your e-commerce platform or your storage system. We automatically collect your customers’ purchase data and they can easily see which product needs to be returned or exchanged.
Read moreYour customer registers their complaint online and receives real-time information via your website – without needing to call customer service or fill in a physical form. We guide them through a simple registration process and can also provide tips that make a complaint unnecessary.
Read moreReclaimit helps you to keep full control of your claims and reduce unnecessary write-downs. Our system matrixes automatically keep track of terms and conditions, shipments, service partners etc. for all your suppliers. When the appropriate terms and conditions have been fulfilled, claim items are automatically shipped and you can follow the process via your account with us.
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We ensure that the returns process feels as straightforward as the purchasing experience. This increases the likelihood customers will come back to you. Again and again.
With Reclaimit, you get complete control of returns and claims processes. Either directly via our back-office interface or integrate with your returns management system.
As a merchant, when you automate your processing of returns and claims, you cut your costs by up to 80 percent.
Reclaimit has helped us collect all our returns digitally, but above all Reclaimit allows us to automate the entire return flow.
In addition to a large cost saving, it creates a better, faster customer experience and leaves plenty of time for our colleagues to focus on value-added tasks.
Reclaimit has shown great interest in solving various challenges in the return flow, and has done so with finesse.
“Thanks to Reclaimit, we’ve improved our service level while at the same time reducing our administration costs for returns and claims. We’ve also improved our data measurement; this means that we can work more proactively.”
“Since we started using Reclaimit, we have been able to automate our return flow for both our national and international customers. It has saved us a lot of handling time in our customer service and we’re able to offer a smoother return process for our customers. Reclaimit are good at adapting the system and processes according to our company’s needs and wishes.”
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