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We turn bad buys into great experiences

Reclaimit is your one-stop-shop for returns, complaints and claims. We manage all aspects of returns and ensure that you receive payment from your suppliers. With our automated processing, you avoid costly customer management issues and hassle with consignment notes.

Want to know more about why Reclaimit is the best system for retailers looking to grow their customer experience?

Here's how it works

Happy customers

Go automated or go home!

That’s why we create great experiences so that your customers come back and buy again.

Want to know more about why Reclaimit is the best system for retailers looking to growing their customer experience?

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What we do

Our services

Regardless of whether you conduct sales in Sweden, the rest of the Nordics or worldwide, we take care of your returns from customers, suppliers and retailers. Reclaimit is readily integrated via an API in your ERP system, your e-commerce platform or your storage system. We automatically collect your customers’ purchase data and they can easily see which product needs to be returned or exchanged.

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Your customer registers their complaint online and receives real-time information via your website – without needing to call customer service or fill in a physical form. We guide them through a simple registration process and can also provide tips that make a complaint unnecessary.

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Reclaimit helps you to keep full control of your claims and reduce unnecessary write-downs. Our system matrixes automatically keep track of terms and conditions, shipments, service partners etc. for all your suppliers. When the appropriate terms and conditions have been fulfilled, claim items are automatically shipped and you can follow the process via your account with us.

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If you have a complex retail solution with stores, suppliers, e-commerce and service facilities, we have a well proved comprehensive system solution with a high degree of automation and complete traceability for all parties
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Why?

Here are some benefits you get with Reclaimit

The most loyal customers

We ensure that the returns process feels as straightforward as the purchasing experience. This increases the likelihood customers will come back to you. Again and again.

Complete control

With Reclaimit, you get complete control of returns and claims processes. Either directly via our back-office interface or integrate with your returns management system.

Cut cost and save time

As a merchant, when you automate your processing of returns and claims, you cut your costs by up to 80 percent.

Reclaimit state of Returns 2020

What's new?

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