Transforming returns into revenue

Empower e-commerce brands and retailers to drive sustainable growth through circular commerce.

Already trusted by industry-leading e-commerce brands and retailers

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We take care of the customer journey after a purchase

Experience a unified solution tailored for e-commerce brands and retailers, offering total control and transparency throughout the post-purchase journey. Achieve swift ROI with every return while prioritizing efficiency and sustainability at every stage.

Digital and automated returns management
Streamlined repair and warranty management
Sustainable resell and reuse
Efficient supplier claim resolution management

How it works

We know that one-size-fits-all isn’t true!

That's why we tailor solutions to brands of all sizes.

Any market

We make it easy to scale with a global network of partners.

Any platform

Efficient workflow management with seamless partner integrations.

Any carrier

Connect your carriers to Reclaimit and provide flexible returns with our TA platform.

Any channel

Sustainable returns, just as easy online, in-store, and on various marketplaces.

Our partners

Turn unhappy customers into loyal fans

Increase customer loyalty with a branded digital return portal on your website where customers can easily register returns, exchanges, and claims or be offered vouchers for their next purchase. With real-time updates throughout the entire return process, faster refunds, and digital QR codes, you make the post-purchase journey as smooth as the purchase journey.

Boost customer loyalty

Boost profits with seamless automation

Save time and money by eliminating 90% of previous manual customer support tasks with cost-saving automation. With a user-friendly tool, you can customize the entire post-purchase process to your needs using rule-based workflows.

Maximize profits

Promote sustainable circular commerce

Encourage customers to engage in circular shopping to promote sustainability and a circular economy. Instead of discarding products, extend their lifecycle through repairs, resale, and reuse, minimizing your carbon footprint.

Promote circular shopping

The cooperation with Reclaimit to implement a digital solution for post-purchase processes has worked very well. As we build long-term relationships with partners that we believe in, the choice of Reclaimit has been confirmed many times. Reclaimit contributes with excellent knowledge and has, throughout the project, contributed to a successful go-live. We look forward to continued collaboration to further develop our processes and influence the development of an already good service.

Reclaimit has exceeded our expectations from the very first moment. The onboarding process was straightforward and well-structured and created an immediate sense of trust. The solution-oriented approach that permeated every step of the process made us feel well taken care of from day one.

Our customer service is thrilled to have new tools that enable us to assist our customers faster and more efficiently. Gone are the days of long response times and intermediaries. We can now handle cases more efficiently, allowing our customer service team to focus on delivering a truly world-class service.

The move to Reclaimit has allowed us at Fyndiq to reduce our customer service expenses while simultaneously increasing both customer satisfaction and the satisfaction of our sellers. This became possible because we could shift many interactions from our customer service staff to the sellers on our platform.

Our internal KPIs have improved regarding the time to process a return in the warehouse and the overall workload for our customer service. A significant portion of all returns is handled automatically by the customer, after a return expert approves the returned product. This means less stress and significantly less manual workaround returns. This has allowed us to focus more on development to make our processes smoother.