Returns
Regardless of whether you conduct sales in Sweden, the rest of the Nordics or worldwide, we take care of your returns from customers, suppliers and retailers.
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The customer journey is not over just because you have been paid by the customer. Returns, exchanges, complaints, refunds, recourse, and service matters are things all retailers have to deal with. And unfortunately, it often takes a lot of time and resources. That is why we have created after-sales solutions that make life a little simpler – for both yourself and your customers.
Do you want to save time and money and be loved by your customers? Then you have to make after-sales service a part of your business idea.
Let us take care of the experience after the purchase – so that you can focus on the experience before the purchase!
Do you want to know more about why Reclaimit is the best system for all retailers that want to create an optimal after-sales experience? Contact us or book a demo right away!
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Sometimes things don’t work out. A purchased product may be the wrong size or color or it may not meet the customer´s expectations. Maybe it was broken on delivery or breaks shortly afterward. Simply put, many things can happen after a buy.
No matter what happens after the customer presses the buy button, we help retailers provide the best possible after-sales experience – so that you can get loyal customers even when they are dissatisfied with something.
How it works
Regardless of whether you conduct sales in Sweden, the rest of the Nordics or worldwide, we take care of your returns from customers, suppliers and retailers.
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Your customer registers their complaint online and receives real-time information via your website – without needing to call customer service or fill in a physical form.
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Reclaimit helps you to keep full control of your claims and reduce unnecessary devaluations. Reclaimit’s matrixes automatically keep track of terms and conditions, shipments, service partners and everything else. for all your suppliers.
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If you have a complex retail solution with stores, suppliers, e-commerce and service facilities, we have a well-tried and comprehensive solution with a high degree of automation and complete traceability for all parties.
Read moreNo one can do everything, but everyone can work together. That is why we offer smooth integrations with most major players in e-commerce, business systems, CRM, logistics, service, and transport. Are you missing anything? Talk to us and we will help you tailor the right solution for your particular business needs!
Take a look at our integrations!
We ensure that the returns process feels as straightforward as the purchasing experience. This increases the likelihood of customers coming back to you. Again and again.
With Reclaimit, you get complete control over returns, exchanges, claims, service, and all other after-sales processes. Either directly via our back-office interface or integrated with your returns management system.
Retailers can cut their costs by up to 80 percent by automating the processing of returns and claims
Reclaimit has helped us collect all our returns digitally, but above all Reclaimit allows us to automate the entire return flow.
In addition to a large cost saving, it creates a better, faster customer experience and leaves plenty of time for our colleagues to focus on value-added tasks.
Reclaimit has shown great interest in solving various challenges in the return flow, and has done so with finesse.
“Thanks to Reclaimit, we’ve improved our service level while at the same time reducing our administration costs for returns and claims. We’ve also improved our data measurement; this means that we can work more proactively.”
“Since we started using Reclaimit, we have been able to automate our return flow for both our national and international customers. It has saved us a lot of handling time in our customer service and we’re able to offer a smoother return process for our customers. Reclaimit are good at adapting the system and processes according to our company’s needs and wishes.”
“The reclaimit team have been a delight to work with and have really taken their time to understand our individual business operations and needs. It’s a win-win for both us as a young small business but also for our customers. For us, the Reclaimit system saves us time with previously manual work, so we can focus on better serving our customers. For the customers, they get a seamless and self-serve after-sales experience”
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