Transforming returns into revenue
Trusted by more than 600 retailers and suppliers
Boost profits with seamless automation
Encourage exchanges and voucher alternatives to boost your bottom line.
Turn unhappy customers into loyal fans
Promote sustainable circular commerce
Transition to circular shopping and sustainable returns, contributing to minimised environmental footprints.
Maximising ROI with every return
- Net promoter score (NPS): +32%
- Customer service costs: -15%
- Likelihood to purchase again: +30%
- 85% streamlining of the post-purchase process
- Increased customer satisfaction
- Faster case handling
- Reduced number of return cases: 8%
- Saved hours: 400/year in manual handling.
- Improved internal lead times
- 92% customer satisfaction for returns
- Improved internal KPIs
- Cost savings
We know that one-size-fits-all isn’t true
Transform returns into opportunities for sustainable growth in a tailored and flexible solution designed just for you.
Our TA platform and vast carrier network provide customers with flexible omnichannel returns.
Take advantage of our growing WMS and freight integrations network.
Hassle-free returns across all channels – online, in-store, and on various marketplaces.
The cooperation with Reclaimit to implement a digital solution for post-purchase processes has worked very well. As we build long-term relationships with partners that we believe in, the choice of Reclaimit has been confirmed many times. Reclaimit contributes with excellent knowledge and has, throughout the project, contributed to a successful go-live. We look forward to continued collaboration to further develop our processes and influence the development of an already good service.
Reclaimit has exceeded our expectations from the very first moment. The onboarding process was straightforward and well-structured and created an immediate sense of trust. The solution-oriented approach that permeated every step of the process made us feel well taken care of from day one.
Our customer service is thrilled to have new tools that enable us to assist our customers faster and more efficiently. Gone are the days of long response times and intermediaries. We can now handle cases more efficiently, allowing our customer service team to focus on delivering a truly world-class service.
The move to Reclaimit has allowed us at Fyndiq to reduce our customer service expenses while simultaneously increasing both customer satisfaction and the satisfaction of our sellers. This became possible because we could shift many interactions from our customer service staff to the sellers on our platform.
Our internal KPIs have improved regarding the time to process a return in the warehouse and the overall workload for our customer service. A significant portion of all returns is handled automatically by the customer, after a return expert approves the returned product. This means less stress and significantly less manual workaround returns. This has allowed us to focus more on development to make our processes smoother.
Enabling sustainable growth
Sustainable Circular Commerce
At our core, we embrace the principles of sustainable circular commerce. We recognise that what we do today shapes tomorrow’s world. Committed to investing in the future of returns, we actively contribute to a circular economy where products are designed for longevity, waste is minimised, and products are continuously being repaired, resold, and reused.
Boost Customer Loyalty
Boost customer loyalty with seamless post-purchase experiences aligned with the customer’s shopping journey. Simplify interactions with easy self-service registration, reducing reliance on support and turning unhappy customers into loyal fans.
Seamlessly enhance your bottom line by promoting exchanges and alternative refund options. Retain revenue strategically through vouchers and exchanges, reclaiming up to 30% of returns as profitable exchanges. Gain data-driven return insights to make informed decisions to elevate your business.