Returns
Regardless of whether you conduct sales in Sweden, the rest of the Nordics or worldwide, we take care of your returns from customers, suppliers and retailers.
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Greet your customers with a branded return portal
and extend the customer journey.
Automate your returns, claims and refunds.
Sometimes things don’t work out. That’s why we create a
great experiences so that your customers come back and buy again.
That’s why we create great experiences so that your customers come back and buy again.
Want to know more about why Reclaimit is the best system for retailers looking to growing their customer experience?
Book a demo
Regardless of whether you conduct sales in Sweden, the rest of the Nordics or worldwide, we take care of your returns from customers, suppliers and retailers.
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Your customer registers their complaint online and receives real-time information via your website – without needing to call customer service or fill in a physical form.
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Reclaimit helps you to keep full control of your claims and reduce unnecessary write-downs. Reclaimit matrixes automatically keep track of terms and conditions, shipments, service partners etc. for all your suppliers.
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If you have a complex retail solution with stores, suppliers, e-commerce and service facilities, we have a well proved comprehensive system solution with a high degree of automation and complete traceability for all parties.
Read moreAll of Reclaimit’s partners are seamlessly working together for you to reach customer loyalty and growth all trough the power of aftermarket. Reclaimit integrates with the best commerce providers that will help grow your business and make an impact on your customers.
Take a look at our integrations!
Reclaimit is your one-stop-shop for returns, complaints and claims. We manage all aspects of returns and ensure that you receive payment from your suppliers. With our automated processing, you avoid costly customer management issues and hassle with consignment notes.
Want to know more about why Reclaimit is the best system for retailers looking to grow their customer experience?
Here's how it works
We ensure that the returns process feels as straightforward as the purchasing experience. This increases the likelihood customers will come back to you. Again and again.
With Reclaimit, you get complete control of returns and claims processes. Either directly via our back-office interface or integrate with your returns management system.
As a merchant, when you automate your processing of returns and claims, you cut your costs by up to 80 percent.
Reclaimit has helped us collect all our returns digitally, but above all Reclaimit allows us to automate the entire return flow.
In addition to a large cost saving, it creates a better, faster customer experience and leaves plenty of time for our colleagues to focus on value-added tasks.
Reclaimit has shown great interest in solving various challenges in the return flow, and has done so with finesse.
“Thanks to Reclaimit, we’ve improved our service level while at the same time reducing our administration costs for returns and claims. We’ve also improved our data measurement; this means that we can work more proactively.”
“Since we started using Reclaimit, we have been able to automate our return flow for both our national and international customers. It has saved us a lot of handling time in our customer service and we’re able to offer a smoother return process for our customers. Reclaimit are good at adapting the system and processes according to our company’s needs and wishes.”
“The reclaimit team have been a delight to work with and have really taken their time to understand our individual business operations and needs. It’s a win-win for both us as a young small business but also for our customers. For us, the Reclaimit system saves us time with previously manual work, so we can focus on better serving our customers. For the customers, they get a seamless and self-serve after-sales experience”
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