Optimise customer retention and operational efficiency
An After-Sales Manager's best friend
Revolutionise your customer and retail experience with our intuitive self-service portal, simplifying registration and case management for your customer service teams. Our tailored solutions use rule-based automation for a personalised touch, offering real-time visibility into all cases and easy access to product handling information.
- Data-driven reports and customisable tools
- API/FTP integration for seamless data transfer
- Automate shipping labels and QR codes
- Eliminating duplicate registrations
- Automated SMS/email updates on case progress. Simplified data transfer to ERP/BI tools
Boost customer retention
Elevate customer satisfaction and retention with your website’s branded return and warranty portal on your webpage. Streamline self-service registration for returns, exchanges and claims, freeing your customers from the hassle of contacting support and saving valuable time for your customer support team.
- Branded digital return and warranty portal
- Easy self-service registration for customers
- Flexible omnichannel returns
- Tracking and real-time updates to consumers
- Quick refunds and exchanges
Enjoy benefits such as
Cost-cutting automation
Profit-driven insights
Retain revenue
Turn unhappy customers into loyal fans
Extend product lifespan
Enhanced efficiency and extended product lifespan
Automate manual tasks, streamline claims and use repairs and efficient reverse logistics to promote sustainability and a circular economy.
- Automated claim handling between retailer, customer and workshops
- 250+ connected authorised service workshops