Turn unhappy customers into loyal fans
Provide a post-purchase experience that keeps your customers coming back.
![Marccini-login-with-chips](https://8805915.fs1.hubspotusercontent-na1.net/hub/8805915/hubfs/Mocks/Marccini-login-with-chips.png?width=1200&name=Marccini-login-with-chips.png)
Returns affect your customer loyalty
According to our Novus report 'State of Returns & Circular Shopping 2024,' 1 in 3 consumers report being dissatisfied with a return experience at some point. This dissatisfaction highly influences their likelihood of shopping with you again. While consumers may not choose a retailer based on the return policy, 3 out of 4 abandon a brand after dissatisfaction with their latest return experience.
![Every third dissatisfaction with returns](https://8805915.fs1.hubspotusercontent-na1.net/hub/8805915/hubfs/Every%20third%20dissatisfaction%20with%20returns.png?width=1200&name=Every%20third%20dissatisfaction%20with%20returns.png)
Boost customer loyalty
Increase customer loyalty with a branded digital return portal on your website where customers can easily register returns, exchanges, and claims effortlessly, freeing your customers from the hassle of contacting support.
- Branded digital return portal
- Easy exchanges or vouchers
- Flexible returns in all channels
![Customer-satisfaction-retail](https://8805915.fs1.hubspotusercontent-na1.net/hub/8805915/hubfs/Images/Customer-satisfaction-retail.jpg?width=1200&name=Customer-satisfaction-retail.jpg)
Build trust in the return process
Keep your customers in the loop with case tracking and branded real-time consumer updates to boost customer loyalty.
- Branded emails
- Real-time notifications
- Quick refunds
![Marccini-notification](https://8805915.fs1.hubspotusercontent-na1.net/hub/8805915/hubfs/Mocks/Marccini-notification.png?width=1200&name=Marccini-notification.png)
Sustainable returns with QR codes
QR code-generated shipping labels improve tracking efficiency and reduce paper waste. Customers can also conveniently avoid the hassle of finding a printer.
- Improve tracking efficiency
- Printer-free returns with QR codes
![sustainable printerless QR codes](https://8805915.fs1.hubspotusercontent-na1.net/hub/8805915/hubfs/Images/sustainable%20printerless%20QR%20codes.jpg?width=1200&name=sustainable%20printerless%20QR%20codes.jpg)
Seamless returns in all channels
Thanks to our TA platform and extensive network of partners, you can offer customers sustainable returns in all channels – just as easily online, in-store, or through marketplaces.
- Direct integration with carriers
- Seamless freight bookings
- Retrieve logistics statuses for shipments
![Carriers-with-logos](https://8805915.fs1.hubspotusercontent-na1.net/hub/8805915/hubfs/Illustrations/Carriers-with-logos.jpg?width=1200&name=Carriers-with-logos.jpg)
Customize the return process
With pre-built integrations to your CRM, it’s easy to segment customer data and customize the journey for sustainability and profitability.
- Create more effective campaigns
- Offer different return policies to various customer types
- Take action against 'serial returners'
![CRM integrations](https://8805915.fs1.hubspotusercontent-na1.net/hub/8805915/hubfs/Illustrations/CRM%20integrations.png?width=1200&name=CRM%20integrations.png)
92% customer satisfaction for returns
- Net promoter score (NPS): +32%
- Customer satisfaction: +17%
- Re-conversions: +30%
![Case Fyndiq LinkedIn](https://8805915.fs1.hubspotusercontent-na1.net/hub/8805915/hubfs/Case%20Fyndiq%20LinkedIn.png?width=1200&name=Case%20Fyndiq%20LinkedIn.png)