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Reclaim your valuable time

Transform your customer support operations with streamlined workflow management for enhanced efficiency and customer satisfaction.

Cost-cutting automation for CS teams

Maximise the impact of your CS team efforts by minimising service calls, emails and manual workload, empowering your team to focus on high-value activities. Ensure a seamless post-purchase process for unparalleled customer satisfaction and business success.

  • Save time and money by automating 90% of manual tasks. 
  • Streamline returns for total control and transparency of logistic flows.
  • Minimise service calls and emails.
  • Improve processing time.


Total control and transparency

Discover seamless return management with our user-friendly self-service tool: Return policy adaptability.

  • Return policy adaptability
  • Case tracking and real-time notifications
  • Automated refunds
  • Automated return freight booking
  • Pre-filled commercial invoice
  • Sustainable printerless returns/QR codes
  • Multi-language and currency
  • Multi-shipment and warehouse routing rules
  • Customer segmentation
  • Data-driven return insights on customer and product levels

Enjoy benefits such as

Streamlined workflow management

Streamlined workflow management with seamless system integrations.

Boost NPS

Provide an exceptional post-purchase experience that keeps your customers returning.

Automated claims handling

Minimise claims through proactive claims management with recommended solutions based on previous claim reasons.

Tracking & real-time notifications

Keep your customers in the loop with real-time updates to boost customer loyalty.

Rule-based automation

Customise the entire post-purchase process according to your preferences.

Building trust in post-purchase journeys

Seamless integrations with your case management system and CRM empower you to manage and tailor the post-purchase experience effortlessly.

  • Tracking and real-time updates
  • Branded automated emails

Segment your customers:

  • First-time customer
  • VIP customer
  • ‘Problematic’ customer

Establish specific rules for each customer type in Reclaimit. For instance, you can offer first-time customers free returns and automatically approve returns for VIP customers who frequently shop with few returns. For customers with a higher return frequency, prompt them to state the reason for the return and attach a picture to minimise return rates.

CRM integrations

Frank Dandy x Reclaimit

With Reclaimit, Frank Dandy is boosting satisfaction, reducing response times and improving internal lead times. 

  • Reduced return cases: 8%
  • Saved time: 400 hours/year in manual processes

Discover how Frank Dandy has automated almost the entire return process.