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SVCost-cutting automation for CS teams
Maximise the impact of your CS team efforts by minimising service calls, emails and manual workload, empowering your team to focus on high-value activities. Ensure a seamless post-purchase process for unparalleled customer satisfaction and business success.
- Save time and money by automating 90% of manual tasks.
- Streamline returns for total control and transparency of logistic flows.
- Minimise service calls and emails.
- Improve processing time.
Total control and transparency
Discover seamless return management with our user-friendly self-service tool: Return policy adaptability.
- Return policy adaptability
- Case tracking and real-time notifications
- Automated refunds
- Automated return freight booking
- Pre-filled commercial invoice
- Sustainable printerless returns/QR codes
- Multi-language and currency
- Multi-shipment and warehouse routing rules
- Customer segmentation
- Data-driven return insights on customer and product levels
Enjoy benefits such as
Streamlined workflow management
Streamlined workflow management with seamless system integrations.
Boost NPS
Provide an exceptional post-purchase experience that keeps your customers returning.
Automated claims handling
Minimise claims through proactive claims management with recommended solutions based on previous claim reasons.
Tracking & real-time notifications
Keep your customers in the loop with real-time updates to boost customer loyalty.
Rule-based automation
Customise the entire post-purchase process according to your preferences.
Building trust in post-purchase journeys
Seamless integrations with your case management system and CRM empower you to manage and tailor the post-purchase experience effortlessly.
- Tracking and real-time updates
- Branded automated emails
Segment your customers:
- First-time customer
- VIP customer
- ‘Problematic’ customer
Establish specific rules for each customer type in Reclaimit. For instance, you can offer first-time customers free returns and automatically approve returns for VIP customers who frequently shop with few returns. For customers with a higher return frequency, prompt them to state the reason for the return and attach a picture to minimise return rates.
Frank Dandy x Reclaimit
With Reclaimit, Frank Dandy is boosting satisfaction, reducing response times and improving internal lead times.
- Reduced return cases: 8%
- Saved time: 400 hours/year in manual processes
Discover how Frank Dandy has automated almost the entire return process.
