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SVOptimize customer retention and efficiency
With our customized and flexible software solutions, you can eliminate time-consuming manual return handling. We help you streamline processes, digitalize workflows and boost customer loyalty.
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Our internal KPIs have improved. This applies to both the time it takes to process a return in the warehouse and the overall workload for our customer service.
Benefits with Reclaimit
Cost-cutting automation
Eliminate 90% of the previous manual workload from customer support.
Profit-driven insights
Retain revenue
Re-convert up to 30% of returns into exchanges.
Extend product lifespan
Reduced cost, increased transparancy
Fyndiq, a Swedish marketplace, partnered with Reclaimit in 2020 to improve returns and post-purchase service.
With Reclaimit, sellers gained control over their own returns while customers received clearer processes, upfront visibility of shipping costs, and the ability to track returns. Customer satisfaction with returns rose from 75% to over 90%, while Fyndiq cut customer service costs by shifting standard case handling to sellers.
The new system improved transparency, efficiency, and trust, leading to greater customer loyalty and more repeat purchases.
Since we moved to Reclaimit, more than 9 out of 10 customers have left a positive review after completing a return. One reason for this is the ability to see the cost of return shipping in advance, the low price we can offer for that return shipping, and the ability to track the return on its way back to the seller. - Christopher Rehn
Effective After Sales Management
Revolutionise your customer and retail experience with our intuitive self-service portal, simplifying registration and case management for your customer service teams. Our tailored solutions use rule-based automation for a personalised touch, offering real-time visibility into all cases and easy access to product handling information.
- Data-driven reports and customisable tools
- API/FTP integration for seamless data transfer
- Automate shipping labels and QR codes
- Eliminating duplicate registrations
- Automatic case updates and straightforward data export from the system.
How can you boost customer retention?
With Reclaimit you get a branded return and warranty portal on your webpage. Streamlined self-service registration for returns, exchanges and claims, is freeing your customers from the hassle of contacting support.
It is saving valuable time for your customer support team and making a return a smooth experience for your customer.
- Branded digital return and warranty portal
- Easy self-service registration for customers
- Flexible omnichannel returns
- Tracking and real-time updates to consumers
- Quick refunds and exchanges
Five frequent FAQ
Reclaimit offers a comprehensive post-purchase platform, including automated returns, exchanges, claims, repairs, warranty management, recommerce (reselling/refurbishment), and supplier claims—all in a single system.
It supports seamless integration through prebuilt connectors and APIs across multiple e-commerce platforms, carriers, and channels, allowing smooth onboarding and flexible workflow alignment.
Through open API solutions, the system is highly flexible and also supports integration via FTPS.
Reclaimit helps eliminate around 90% of manual support workflows, retain up to 30% more revenue via express exchanges and vouchers, and promotes cost savings and enhanced customer loyalty. RMA management ensures that all products are handled correctly, allowing efficient claim returns to suppliers.
We are trusted by over 600 retailers across the Nordics, having processed millions of returns with strong ARR growth and profitable operations, demonstrating reliability and maturity.
Inspiration
Read our annual reports on Swedes' e-commerce habits. What are their attitudes, habits, and driving forces when it comes to returns, complaints, and repairs?
The return experience has become a loyalty trigger. Three in ten customers have been dissatisfied at some point and of those, 83% say they never go back to the same retailer. Just one bad experience can cost you a customer forever.
The second-hand market is too valuable to ignore. By embracing recommerce with trade-in programs and repair services, your business can unlock new revenue streams, achieve sustainability goals, retain loyal customers, and stay competitive.