EN
SVSeamless returns for higher customer satisfaction
Reclaimit is a Nordic SaaS provider specializing in post-purchase management with tailored, flexible software solutions.
We help e-commerce businesses reduce return-related costs, increase repeat purchases and create happier customers.
Our internal KPIs have improved. This applies to both the time it takes to process a return in the warehouse and the overall workload for our customer service.
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We are delighted with Reclaimit and the results we have achieved, providing better customer experie nces by improving the entire post-purchase process.
Our previous solution was all about firefighting, but now we can instead focus on improving the customer journey and avoiding headaches.
Äter returer upp din marginal?
Missnöjda kunder
Förlorade intäkter
Brist på insikt i returdata
Are returns eating into your margins?
Unhappy customers
Unhappy customers leave when returns feel complicated.
Lost revenue
Returns without insights into why they happen lead to lost revenue and lower loyalty.
Lack of insights
A lack of data makes it hard to see which products and customers are truly profitable.
Turn returns into a competitive advantage with Reclaimit
Personalized
Smooth integrations
Reclaimit connects directly to your existing systems, no complicated implementation required.
Data-driven insights
Gain full insight into return reasons and profitability per product and customer.
Vänd returer till konkurrensfördelar med Reclaimit
Resultatet med Reclaimit? Nöjdare kunder, starkare varumärke och högre försäljning genom automatisering och enklare processer.
Personliga flöden
Smidiga integrationer
Datadrivna insikter
From retur chaos to efficiency and happy customers
When Cervera’s online store grew by 500%, returns became a major challenge for customer service. By introducing Reclaimit’s digital return portal they automated the process, eliminated time-consuming shipping admin and offered customers flexible return options online and in-store.
- 85% higher efficiency
- Faster case handling
- Significantly happier customers
- Stronger, more professional brand
We’re very satisfied with Reclaimit. The solution has improved our entire post-purchase experience and given us happier customers- Erika Dalle, COO
Reach your goals
Turn returns into a competitive advantage instead of a burden. With Reclaimit, you’ll create happier customers, a stronger brand, and increased profitability.
Here’s how we help you reach your e-commerce goals:
- Modern post-purchase processes – deliver a smooth, modern return experience that strengthens your brand.
- Boost customer satisfaction – simplified post-purchase processes lead to happier, more loyal customers.
- Stand out from competitors – offer a return experience that gives you a real market edge.
- Gain control of profitability – product and customer insights help you make smarter decisions.
With Reclaimit, returns stop being a cost, they become a growth engine for your e-commerce business.
Four frequent FAQ
By making returns simple and seamless, you create happier customers who are more likely to shop again. Our return data also provides insights that help you optimize your product range and reduce mistaken purchases.
Pricing is tailored to your size and needs. Most customers see a clear return on investment within the first few months — thanks to lower handling costs, fewer support cases and more repeat purchases.
Reclaimit is built for quick and easy integration. Together, we make sure the solution works seamlessly with your existing systems.
We make the return experience simple, transparent, and intuitive. Through automated flows, clear communication, and fast processes, we reduce frustration and build trust in your brand. When customers find returns easy, they become more loyal- and more likely to shop again.
Inspiration
Read our annual reports on Swedish e-commerce trends—discover consumers’ attitudes, habits, and motivations regarding returns, claims and repairs.
The return experience has become a loyalty trigger. Three in ten customers have been dissatisfied at some point and of those, 83% say they never go back to the same retailer. Just one bad experience can cost you a customer forever.
The second-hand market is too valuable to ignore. By embracing recommerce with trade-in programs and repair services, your business can unlock new revenue streams, achieve sustainability goals, retain loyal customers, and stay competitive.