EN
SVIncrease customer satisfaction through automation
Reclaimit is a Nordic SaaS provider specializing in post-purchase management.
With our tailored and flexible software solutions, you can eliminate time-consuming manual returns handling. We help you simplify processes, secure data, and digitalize your workflows.
Våra interna KPI:er har förbättrats. Både vad gäller tiden att bearbeta en retur på lagret, och belastningen överlag för vår kundservice.
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Vi är väldigt nöjda med Reclaimit och de resultat vi uppnått, med bättre kundupplevelser genom att förbättra hela efterköpsprocessen.
Med vår tidigare lösning handlade det enbart om att släcka bränder, men nu kan vi i stället fokusera på hur vi ska göra kundresan bättre och slipper huvudvärk.
A centralized solution
Eliminate up to 90% of manual work in customer support through cost-saving automation.
Customize your entire post-purchase process to fit your business needs with automated, user-friendly workflows.
Save time
Automation means fewer manual cases – reducing workload and increasing efficiency.
Digitalize och centralize
Seamless integration
Seamless integrations with Zendesk and other systems.
Happier customers
Strengthen the team
Automated efficiency
Frank Dandy, a Swedish brand known for avant-garde, high-quality underwear designed for everyone, wanted to streamline their customer service operations.
Their return process previously required manual handling in three steps. Instead of adding more customer service resources, they chose to optimize with Reclaimit’s digital returns management.
With Reclaimit, Frank Dandy has automated nearly the entire return process, removing the need for manual tasks. The result: increased customer satisfaction and a significantly improved customer journey.
Key results
- Significant time savings compared to previous manual processes
- Improved lead times
- Happier customers
Greater jobsatisfaction
With Reclaimit, customer service teams gain more than efficiency by eliminate repetitive tasks and focus on meaningful customer interactions. This reduces stress, boosts engagement and strengthens team pride.
At the same time, customers enjoy a seamless returns experience that builds trust, loyalty and long-term relationships.
Our brand-customized self-service portal allows customers to handle returns, exchanges and claims seamlessly reducing support tickets by up to 90%.
Automated workflows, instant refunds and real-time notifications lead to faster resolutions.
With tailored rules for different customer types, you gain full control, stronger relationships and improved KPIs.
Five frequent FAQ
By offering customer self-service and automated workflows that minimize the need for manual handling. This results in fewer cases reaching your support team.
Everything from returns and claims to refunds and import invoices can be fully digitalized and automated.
Reclaimit integrates seamlessly with Zendesk and other customer service systems, allowing you to manage everything in one place.
Our customers often save several hours each week as manual steps are removed and cases are resolved automatically.
Inspiration
Läs våra årliga rapporter om svenskarnas e-handel-vanor. Vad är deras attityder, vanor och drivkrafter när det kommer till returer, reklamationer och reparationer?
As a Customer Service Managers we guess you may face ongoing challenges in handling returns while maintaining customer satisfaction and operational efficiency. Identifying these challenges can help you tackle inefficiencies and make data-driven improvements.
The return experience has become a loyalty trigger. Three in ten customers have been dissatisfied at some point and of those, 83% say they never go back to the same retailer. Just one bad experience can cost you a customer forever.