Turn returns into revenue

Reclaimit is a Nordic SaaS provider specializing in post-purchase management. Retain revenue and boost customer loyalty with hassle-free digital returns, exchanges and claims.

Reclaimit Returns offers a seamless process for you and your customers, no matter how fast you scale.

Reclaimit delivered onboarding at a WORLD-CLASS level. Never a question unanswered, always great ideas and solutions. Reclaimit has provided numerous suggestions that we know have taken up much of their time. It couldn't have been better!

Our customer service is thrilled to have new tools that enable us to assist our customers faster and more efficiently. Gone are the days of long response times and intermediaries. We can now handle cases more efficiently, allowing our customer service team to focus on delivering a truly world-class service.

Our internal KPIs have improved regarding the time to process a return in the warehouse and the overall workload for our customer service. A significant portion of all returns is handled automatically by the customer, after a return expert approves the returned product.

Your return challenges

Managing returns is often more complex than it ought to be.

Confusing processes
Slow refunds or exchanges
Lack of transparency
High manual workloads
Lost revenue opportunities
Rising costs and fraud risks
Lack of return insights
Manual administration for cross border returns

Do you recognise any of these?

Our solution: Reclaimit Return

With Reclaimit Return you get

Customized post-purchase journey

Customize the entire return process to your preferences using automated workflows.

Automated processes

Eliminate 90% of previous customer support tasks with seamless automation.

Retain 30% more revenue

Retain revenue with express exchanges and vouchers.

Flexible omnichannel returns

Just as easy online, in-store and on various marketplaces.

Data-driven insights

Data-driven insights help you understand your customers and optimize returns, reducing costs and improving the experience.

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Optimized cross-border returns

The primary reason Galvin Green chose a digital and automated return solution was their significant sales volume in the US. They recognized the advantages of offering exchanges to customers and retaining more revenue. Galvin Green felt their responsibility was to provide customer service with a better solution, which is where Reclaimit came in.

Additionally, they aimed to save time for their customer support team, which now manages the entire platform.

"Beyond simplified cross-border returns, Reclaimit plays a significant role in our loyalty program, where we incentivize members by offering free returns. We're also exploring the possibility of sending returns to the nearest warehouse. A customer in the US could purchase an item stocked in our Swedish warehouse but return it to our warehouse in Florida."
- Rikard Vergili, E-commerce Product Owner

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A comprehensive package

Reclaimit Return enables you to retain revenue and boost customer loyalty with hassle-free digital returns, exchanges and claims. Enjoy a seamless process for you and your customers, no matter how fast you scale.

But we are not only offering a solution, we offer a partnership. At Reclaimit, our purpose is to transform commerce towards a sustainable and profitable future. We are committed to help you grow sustainably and build stronger customer loyalty through smart circular solutions.

Our values are customer-centricity, innovation and sustainability. They guide everything we do. Together with you, we transform returns into revenue while reducing environmental impact.

Frequently asked questions

What is returns management software?

Returns management software automates the entire process of returns, exchanges and refunds for e-commerce and retail. Instead of handling each case manually by email, customers register returns themselves in a digital flow, while the retailer gets full control, automation rules and data on every return. Reclaimit Return is a Nordic returns management platform built for brands and retailers of all sizes.

How does Reclaimit automate returns and exchanges?

Reclaimit lets customers start a return or exchange in a self-service portal. The platform applies your return policy automatically, generates shipping labels, routes the item to the right warehouse and triggers refunds or exchanges based on rules you define. This reduces manual work for customer service and speeds up refunds for customers.

Can Reclaimit convert returns into exchanges instead of refunds?

Yes. Reclaimit offers customers an exchange or alternative product as the first option in the return flow. Many retailers retain significant revenue this way, since a large share of customers choose an exchange when it is as easy as a refund.

Which systems does Reclaimit integrate with?

Reclaimit integrates with leading e-commerce platforms such as Shopify, Centra, Norse as well as ERP (BC, VISMA, Fortnox etc.), WMS and carrier systems used across the Nordics and Europe. See our integrations page for the full list, or contact us about a specific setup.

How does Reclaimit handle cross-border returns?

Reclaimit supports international returns with localized return flows, multiple languages and carrier options per market. Reclaimit also offers pro-forma invoices that are automatic and digital. This removes the manual administration that cross-border returns usually create for customer service and logistics teams.

How do I get started with Reclaimit Return?

Book a demo and we will map your current return flow, integrations and volumes. Implementation time depends on your systems, and our onboarding team guides you through every step.