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“Right to Repair” – all you need to know
The European Union has passed a new law called “Right to Repair”. It is aiming to make it easier...
How returns processes affect Customer Service operations
As a Customer Service Managers we guess you may face ongoing challenges in handling returns while...
6 key factors for IT managers when choosing a RMS
Did you know around 30% of online purchases are returned? In today’s e-commerce landscape, returns...
Returns are e-commerce’s great paradox.
We return too much-and too little.
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Do you know how your returns are handled?
A smooth post-purchase process isn’t just convenient—it has real economic value. How you handle...
Is your after sales operation sustainable?
When you hear the word “sustainable”, you first thought might be environmental sustainability, but...