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Guide: Five steps to a more effective return and claims handling of furniture and home interior.
In this easy to read guide, you get five insights how to effectively handle claims and returns of...
5 steps to effectively manage furniture returns
Returns are one of the biggest cost drivers in the furniture industry. Bulky items, fragile...
The hidden cost of returns in fashion- the opportunity few retailers see
In fashion e-commerce, returns aren’t a side effect but a part of the business model. Customers...
Is Black Friday worth it?
Black Friday and Black Week have become retailers autumn highlight in Sweden. The traffic surge,...
“Right to Repair” – all you need to know
The European Union has passed a new law called “Right to Repair”. It is aiming to make it easier...
How returns processes affect Customer Service operations
As a Customer Service Managers we guess you may face ongoing challenges in handling returns while...
6 key factors for IT managers when choosing a RMS
Did you know around 30% of online purchases are returned? In today’s e-commerce landscape, returns...
Returns are e-commerce’s great paradox.
We return too much-and too little.
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Do you know how your returns are handled?
A smooth post-purchase process isn’t just convenient—it has real economic value. How you handle...
Is your after sales operation sustainable?
When you hear the word “sustainable”, you first thought might be environmental sustainability, but...